The following Terms & Conditions are a legal and binding document, applicable to all products and/or services undertaken by SineThamsanqa Cloud Services (Pty) Ltd t/a SineThamsanqa Cloud Services, for and on behalf of any Client(s) who have duly signed SineThamsanqa Cloud Services’ quotation(s) for any such products and/or services, and therefore authorised SineThamsanqa Cloud Services to render the aforementioned products and deliver said services.
Terms and Conditions:
- Project Specifications.
1.1. The Client must supply the Project Specifications to SineThamsanqa Cloud Services in order for SineThamsanqa Cloud Services to issue an accurate and binding quotation.
1.2. SineThamsanqa Cloud Services’ Project Specifications form are available to download, complete and submit to SineThamsanqa Cloud Services – firstname.lastname@example.org
1.3. If the Client requires further assistance with creating Project Specifications, SineThamsanqa Cloud Services are willing to assist the Client. This time may be billed to the Client at the discretion of SineThamsanqa Cloud Services.
1.4. Any Additional Work (Terms and Conditions 19.) must be supplied as additional Project Specifications.
2.1. Quotations are valid for 10 (ten) calendar days from the documented date on the Quotation or as per indicated on the official quote.
2.2. Quotations do not include domain name registration or hosting fees unless otherwise specified.
3.1. Upon a Client signing the SineThamsanqa Cloud Services Quotation, the Client acknowledges that they have read and accepted these Terms and Conditions.
4.1. The Client acknowledges acceptance of the Quotation and these Terms and Conditions by paying 50% of the total quoted South African Rand (ZAR) value as deposit to SineThamsanqa Cloud Services stipulated bank and account details as provided.
4.2. Products and/or services as described in the Quotation will only commence, once the Client’s deposit has been confirmed as received by SineThamsanqa Cloud Services, which will be reciprocated with a Statement allocating Payment to said Invoice, to the Client, when said funds are confirmed by SineThamsanqa Cloud Services.
4.3 SineThamsanqa Cloud Services commit to work expeditiously to complete the quoted products and/or services within the Project Specifications and time-frames indicated as per the Quotation(s).
4.4. In order to deliver these products and/or services within the projected time-frames, the Client’s co-operation is paramount.
4.5. SineThamsanqa Cloud Services cannot be held responsible for delays outside of their control, including but not limited to equipment failure, Third Party Hosting Services, and internet connections.
4.6. SineThamsanqa Cloud Services endeavour to make websites that perform well in current major browsers, but cannot guarantee backward compatibility (i.e. functionality on older devices and software).
5.1. Deposit(s) are non-refundable and non-negotiable.
5.2. Should the Client pay more than the required 50% Deposit, the balance is refundable within 10 (ten) calendar days should the Agreement be terminated by either party (refer to Terms & Conditions 24.).
5.3. Any amount paid by the Client, greater than the 50% required Deposit, does not construe or imply any additional right(s) other than what is stipulated in these Terms and Conditions.
- Required Documentation.
6.1. Required documentation refers to any and all information necessary for the timeous commencement and delivery of products and/or services as described in these Terms and Conditions and indicated by the Project Specifications.
6.2. The Client is to provide all Required Documentation electronically to SineThamsanqa Cloud Services, within 10 (ten) calendar days after the Invoice date confirming the received deposit, to initiate work on aforementioned quoted products and/or services, unless they are to be created as part of the project.
6.3. The Client’s quoted and accepted products and/or services will only be queued and allocated accordingly, after compliance with Terms & Conditions 6.2.
6.4. If the Client does not supply SineThamsanqa Cloud Services with the Required Documentation within 20 (twenty) calendar days from Invoice date, the entire amount of the Agreement becomes due and payable, should the Client choose to continue the Agreement with SineThamsanqa Cloud Services.
6.5. If the Client still has not submitted or provided all the Required Documentation within 45 (forty-five) calendar days from Invoice date, an additional continuation fee of 15% of the total Quotation(s) will be billed for each month until the quoted products and/or services are completed.
7.1. The Client has to ensure they have the Copyright for all material supplied.
7.2. SineThamsanqa Cloud Services, employees, independent contractors, affiliates, agents, agencies or any associates involved in a Client’s products and/or services, will not be liable or held responsible for any Copyright disputes.
7.3 If and when SineThamsanqa Cloud Services are informed that material was provided without the required Copyright, illegal content will be removed immediately and the Client will be billed with the cost thereof.
7.4. SineThamsanqa Cloud Services does not take any responsibility for any and all content supplied from the Client without proper Copyright whatsoever.
- Written Content and Fonts.
8.1. Unless otherwise specified in the Quotation, the Client shall supply all content wording to be published in accordance with the specified products and/or services.
8.2. Written Content must be supplied by the Client in formatted text (as the Client specifies it to appear), unless otherwise agreed to by SineThamsanqa Cloud Services to design the layout thereof.
8.3. All fonts for Written Content shall be indicated by the Client in the Project Specifications.
8.4. Refer to “A Guide to Design a Website” (Details still to be supplied) as digital quality and applicable format of Written Content and Fonts are determined by the use thereof in the Project Specifications.
- Graphic Images.
9.1. Unless otherwise specified in the Quotation, the Client shall supply all Graphic Images to be published in accordance with the specified products and/or services.
9.2. Graphic Images (including but not limited to artwork and logos) supplied by the Client, must be of high digital quality and applicable format.
9.3. Refer to “A Guide to Design a Website(Details still to be supplied), as digital quality and applicable format of Graphic Images are determined by the use thereof in the Project Specifications.
10.1. Photographs supplied by the Client must be of high digital quality and applicable format.
10.2. Refer to “A Guide to Design a Website” (Details still to be supplied), as digital quality and applicable format of Photographs are determined by the use thereof in the Project Specifications.
- Specified Colours.
11.1. Colours specified by the Client must be supplied as Pantone and CMYK values.
11.2. Refer to “A Guide to Design a Website” (Details still to be supplied), as Specified Colours and applicable format are determined by the use thereof in the Project Specifications.
12.1. SineThamsanqa Cloud Services does not offer any printing products and/or services, therefore SineThamsanqa Cloud Services take no responsibility for print or Printing errors.
12.2. Completed graphic design, logo, or any artwork by SineThamsanqa Cloud Services will be e-mailed to the Client, and the Client will enter into an agreement directly with the printer of their choice.
12.3. Screen colours and digital proofs can vary from litho Printing. To ensure colour and print quality, it is the Client’s responsibility to request a colour proof from their printers.
- Website Hosting.
13.1. Hosting via SineThamsanqa Cloud Services
13.1.1. Hosting (http://www.cloudst.co.za/services/) via SineThamsanqa Cloud Services allows for allocated disk space limited to that Hosting package. Disk over-usage will be charged at the appropriate rate at that time, Invoiced to the Client’s account and must be paid within 7 (seven) calendar days after Invoice date thereof.
13.1.2. Monthly Hosting & Yearly Domain Fees must be paid on or before the last working day of each month, unless committed to payment by means of a direct bank deposit, in which instance the last calendar day is applicable.
13.1.3. Hosting fees are payable from date of domain registration or transfer to SineThamsanqa Cloud Services.
13.1.4. Payments not received by the 5th of each month will automatically suspend the Client’s Hosting service, thus deactivating the Client’s website and linked e-mail accounts.
13.1.5. A reactivation fee, at the appropriate rate at that time, will be billed to the Client.
13.1.6. Hosting fees not received for 2 consecutive calendar months irrevocably terminates the linked website and associated e-mail accounts with the host. The Client’s domain registration remains for the balance of the yearly domain fee paid, but no software, design and/or development work associated with the domain is recoverable by reactivation hereafter.
13.1.7. SineThamsanqa Cloud Services reserves the right to suspend the Client’s services due to non-payment and charge fees, at the appropriate rate at that time, on all arrears in accordance with these Terms and Conditions.
13.1.8. Hosting cancellations are only accepted in writing via e-mailed to email@example.com, on or before the 1st of the new month as it carries a calendar month notice period.
13.1.9. All outstanding payments must be paid up to date before the Client’s Hosting services will be terminated with SineThamsanqa Cloud Services, thus enabling release to transfer to a Third Party Hosting Service Provider.
13.1.10. UNSOLICITED EMAIL & SPAMMING: Unsolicited commercial advertisements (“SPAM”) are not allowed in email, and will likely result in account cancelation. SineThamsanqa Cloud Services and Service Provider take a zero-tolerance approach to SPAM originating from its servers or for spam advertising of domains hosted within our network. If found, YOUR account may be deleted.
The following activities are not allowed: SPAM, which includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts (such messages may only be sent to those who have explicitly requested it from your domain); Forging, altering or removing electronic mail headers – any domain sending stealth spam will be terminated without warning and without refund. Sending numerous copies of the same or substantially similar message with the intent to disrupt a server or account (“mail bombing”); Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most email mailing lists. Inappropriate posting may result in account cancelation. See the newsgroup or mailing lists charter for whether advertising is allowed or not. Sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such; Mail may not be used to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving email, you must not send that person any further messages.
13.2. Hosting via a Third Party Service Provider.
13.2.1. The Client has to provide SineThamsanqa Cloud Services with their Cpanel, FTP and database details to upload onto SineThamsanqa Cloud Services’ software.
13.2.2. If the Client uses a Third Party Service Provider on SineThamsanqa Cloud Services’ recommendation, the Client will enter into an agreement directly with that Third Party Service Provider.
13.2.3. SineThamsanqa Cloud Services will not be held liable or have any responsibility for the Client’s Hosting Services via a Third Party Service Provider as we do not have control over the status of hosting, domain renewals or e-mail when not hosted with SineThamsanqa Cloud Services.
13.2.4. All technical aspects of websites must be referred to the Client’s Third Party Hosting Service Provider.
13.2.5. SineThamsanqa Cloud Services will however assist the Client upon request with Third Party Hosting Service Provider(s). This time may be billed to the Client at the discretion of SineThamsanqa Cloud Services.
- Search Engine Optimization (SEO).
14.1. SineThamsanqa Cloud Services cannot guarantee search positions or rankings of websites, but include Search Engine Optimisation (SEO) in the form of meta tags and descriptions, structure and basic content recommendations. SineThamsanqa Cloud Services can assist with the Client’s SEO if and when required and will issue the Client a Quotation accordingly.
15.1. E-commerce and online shopping website
15.2. SineThamsanqa Cloud Services will only load 30 products on the website on the Client’s behalf. However, the Client will be able to load unlimited products.
15.3. Should the Client require SineThamsanqa Cloud Services to load more than the aforementioned 30 loaded products, SineThamsanqa Cloud Services will issue the Client a Quotation accordingly.
- Review and Changes.
16.1. On design completion of the Client’s website, the website will be activated for 2 (two) working days, in order for the Client to preview and respond with amendments and/or improvements, within these 2 (two) working days, in writing by e-mail.
16.2. Hereafter the Client’s website will be reverted to “Under Construction” status until these amendments and/or improvements, or other adjustments have been made.
- Balance of Payment.
17.1. The Client is required to e-mail the Proof of Payment to SineThamsanqa Cloud Services – firstname.lastname@example.org, which will be reciprocated with a Statement, allocating payment to said Invoice, to the Client, when said funds are confirmed by SineThamsanqa Cloud Services.
17.2. All work remains the property of SineThamsanqa Cloud Services until the full and final payment is received.
- Completion Date.
18.1. Activation of the Client’s website is conditional to the Terms & Conditions 17. above.
18.2. The Completion Date of a project is affected by feedback and received content from the Client. Time-frames will be adjusted within reason, notwithstanding these Terms & Conditions.
18.3. The Client will be notified when the website is activated, and then the Client will have 10 (ten) working days to report any faults or request minor alterations (within the initial Agreement), in writing by e-mail.
18.4. Should SineThamsanqa Cloud Services not receive a reply within 10 (ten) working days via e-mail, the Client’s website is considered finalised and complete. Therefore, SineThamsanqa Cloud Services take no responsibility for website content errors hereafter.
18.5. Please note that any further adjustments or amendments after this date will be at an additional cost as set out in Terms and Conditions 19.
- Additional Work
19.1 Additional Work requested and agreed to, or any other work in progress for the Client’s website after the Completion Date of the original Agreement, will be billed monthly in accordance to these Terms and Conditions, quoted and agreed to.
19.2. All payment(s) and time-frame(s) as set out in these Terms and Condition shall apply.
19.3. Scope will not be tolerated, and setting clear goals, objectives and specifications in the initial negotiations and Project Specifications with SineThamsanqa Cloud Services remain the responsibility of the Client.
19.4. SineThamsanqa Cloud Services may suggest Additional Work for the Client’s project, including but not limited to graphic design, software, etc. to enhance the Client’s website functionality and appearance, and reserves the right to do so free of charge or SineThamsanqa Cloud Services will issue the Client a Quotation accordingly.
- Service Agreement.
20.1. The Client may request SineThamsanqa Cloud Services access to their website’s Content Management System (CMS). Upon doing so, the Client indemnifies SineThamsanqa Cloud Services from any changes made by the Client or any third party to the website, which includes but is not limited to any content changes, software updates, added software, or loss of information.
20.2. A restoration fee in accordance to these Terms and Conditions, quoted and agreed to, will be billed when having to restore a website.
20.3. SineThamsanqa Cloud Services commit to respond to any technical error, which may be the result of their Hosting services, design software or any plausible fault, omission or neglect on their part within this agreement(s), within 2 (two) working days.
20.4. SineThamsanqa Cloud Services are not liable to Client(s) or responsible for said products and/or services of Client(s) whose accounts are not paid up to date.
- Invoices and Statements.
21.1. SineThamsanqa Cloud Services are not a credit service provider and does not grant any credit facilities whatsoever.
21.2. Client Statements and accounts does not imply negotiable payment terms, and are issued in accordance with the nature of SineThamsanqa Cloud Services being a month-to-month service provider.
21.3. SineThamsanqa Cloud Services endeavour to issue and e-mail Client Statements, 7 (seven) calendar days prior to the last calendar day of each month, unless the date falls on a public holiday or weekend.
21.4. All Invoices are billed to the Client’s account and e-mailed to the Client in accordance with these Terms and Conditions, and payments made by the Client are allocated to Invoices on the Statement upon SineThamsanqa Cloud Services having confirmed receipt of said funds.
21.5. Invoices, corresponding payments received, and due balances will reflect on the Client’s Statement.
21.6. Due to the nature of the business, additional Client Statements will be issued and e-mailed for all overdue balances and additional fees Invoiced, on the 1st (first) and 7th (seventh) calendar day of each month consecutively and cumulative, unless the date falls on a public holiday or weekend.
22.1. Telephonic, Skype or e-mail queries will be responded to free of charge for confirmed Clients according to Terms & Conditions 4.1.
22.2. Meetings and consultations will be charged at the discretion of SineThamsanqa Cloud Services, in accordance to these Terms and Conditions, quoted and agreed to.
- Legal Costs.
23.1. Failure to comply with these Terms and Conditions regarding payments and fees will result in legal action from SineThamsanqa Cloud Services’ legal representative(s), and the full outstanding balance becomes payable.
23.2. All legal cost resulting of non-payment will be accrued to the Client’s outstanding balance.
24.1. Should the Client cancel the project at any time, all fees up to that point of work will be calculated. Any amount greater than the 50% deposit will be billed to the Client. This is payable within 7 (seven) calendar days of Invoice date.
24.2. SineThamsanqa Cloud Services will only refund Client’s amounts paid, greater than the 50% deposit for products and/or services not delivered in accordance to the initial Agreement(s), or balance thereof in accordance to Terms & Conditions 24.1.
24.3. Hosting and Domain Fees are non-refundable, as these are paid in advance.
24.4. SineThamsanqa Cloud Services reserves the right at its discretion to cancel this Agreement should the Client breach any of the Terms and Conditions stated herein.
25.1. SineThamsanqa Cloud Services will not be held liable for any viruses, hacking, malicious content or any Security breaches pertaining to any third party applications or to the Client’s website.
25.2. SineThamsanqa Cloud Services’ Hosting service provider may at any time suspend a domain should any viruses or malicious content be exposed through hacking or security breaches to any third party application or website.
26.1. SineThamsanqa Cloud Services reserves the right to make changes to these Terms and Conditions at any time without prior consent of any or all of their Clients, employees, independent contractors, affiliates, agents, agencies or any other third party agreements.
26.2. These Terms and Conditions are legally binding in accordance with the publishing date hereof, as incorporated on SineThamsanqa Cloud Services own website , and date of signing a product and/or service delivery Agreement(s) with SineThamsanqa Cloud Services.